Contact before returning
Customers should contact Parts24 before sending any item back. This allows the team to review the order, part number, condition, and reason for return before issuing return instructions.
UK returns
This policy explains the UK-facing returns process for eligible automotive parts purchased through Parts24.
Customers should contact Parts24 before sending any item back. This allows the team to review the order, part number, condition, and reason for return before issuing return instructions.
Eligible products should be unused, complete, and in their original condition and packaging. Fitted parts, electrical parts, special-order items, and items damaged after delivery may require additional review.
If an item arrives damaged or does not match the order, customers should contact Parts24 as soon as possible with the order details and clear photos where available.
Approved refunds are processed after the returned item is received and inspected. The support team will confirm the eligible amount and the payment route used for the refund.
Return shipping responsibility depends on the reason for return and the support instructions provided for the order.